My job as F&B Secretary

Start from 5th september, I am working in Sheraton Imperial Hotel Kuala lumpur as a F&B Director's secretary. It's sounds interesting right? I was suprised when I heard that I selected to be a secretary. This is my first time to work in the office. Because, When I did practical in the Zon Regency hotel Johor Bahru one year ago, I worked as a waitress.
On my first day, I was very nervous. I didn't know what should I do. Actually no specialized in my work, because all of my work depend on my boss. But HR manager gave me the job description. And examples of my job such as, I have to update banquet event order, create schedule for all managers outlet in f&b departement. Sometimes if there is nothing to do, I need to go to restaurants in sheraton to help them.

Psychology Task 2

Story Summary

The message learn from the story of the geese is we need a cooperation in a team to get a well destination. If we do something as a team, it we will be faster than do by your self. Because, if there is a hurdle we have the more power to complete. Besides that, we also need a leader that have a leadership. When a member get tired, the leader have to give a motivation to make it better.
In a team must be contain of mutual respect to creat harmony to avoid divisions.
Motivation comes from big encouragement and courage. Motivation in a team can help a member who has been bored to stay motivated and remain in the formation.

Many of the differences in us, but if there is mutual respect and cooperation, it will change into a huge motivation.

Psychology Task 1

1.    1.   Search and find 8 of excellece in your self that make you fell proud and confident

-          Cute

-          Friendly

-          Helpful

-          Childish

-          Thin

-          Good-humored

-          Ambitious

-          Uyielding

2.     2.    Why customers had left your restaurant or hotel?

-          Bad service

-          No impression

-          Not hygiene

-          Doesn’t match the taste

-          Not interesting

-          The service that takes a long time

-          Less of facilities

-          The unprofessional staff

-          Bad management

Vocabulary Tasks

Word	Meaning	Sentence
Adjoining	Next to, Side to side	He wants to book a room that adjoining with his friends room.
Air conditioned	A system to controlling the temperature in a building	My father do something with the broken air conditioned to make it Fixed
Amenities	Facility that  hotel’s provide for guest	Actually, all the amenities in the hotel is free of charge
Buffet Service	A service of meal which guests serve themselves	Usually wedding party in Indonesia provide the buffet service
Bungalows	House that having only one the storey	When I’m on vacation with my family, I rent a bungalow facing the sea.
Cabin	A private rooom on ship	The Cabin too small for the big ship like this.
Deluxe	A type in the hotel room	I choose the deluxe room because cheaper than the suite.
Designated areas	Specified place	After briefing, my supervisor ask me to clean the designated areas as soon as possible.
Elaborate	Explain the details	Please don’t be afraid to elaborate what’s on your mind.
Expand	Make larger	Their company do expand into other hotel.
Fee	A payment as part of transaction.	If you cancel in your reservation, you have to pay the cancelation fee.
High Season	The time that guest visiting are highest	Usually, high season in the hotel start from 6pm.
In advance	Move forward	It’s the time to advance his own interest
Lodge	A small house	If you could see,there is a lodge on the hill
Sanitary facilities	The condition that hygiene and health	In this hotel, sanitary facilities be located on the top floor
Self contained	Be independent	We should be have self contained in the industry
Spacious	Large, Luxury	Normally, the spacious hotel have the expensive price.
Sparsely furnished	Like the furniture	When you clean the room, make sure you also polish the sparsely furnished.
Suite	The luxurious room	Her family book a suit room for 2nd march.
Throughout	At large	She promote about her song throughout europe.

The keeping quilt

When my Great-Granma Anna came to America, she wore the same thick overcoat and big boots she had worn for farm work. But her family weren’t dirt farmers anymore. In New York City her father’s work was hauling things on a wagon, and the rest of the family made artificial flowers all day.
Everyone was in a hurry, and it was so crowded, not like back home Russia. But all the same it was their home, and most of the neighbors were just like them.
When Anna went to school, English sounded to her like pebbles dropping into shallow water. Shhh… Shhhhh… Shhh… In six months she was speaking English. Her parents almost never learned, so she spoke English for them, too.
The only things she had left of back home Russia were her dress and the babushka she liked to throw up in the air when she was dancing.
And her dress was getting too small. After her mother had sewn her a new one, she took the old dress and babushka. Then from a basket of old clothes she took Uncle Vladimir’s shirt, Aunt Havalah’s nightdress, and an apron of Aunt Natasha’s.
“We will make a quilt to help us always remember home,” Anna’s mother said. “It will be like having the family in back home Russia dance around us at night.”
And so it was. Anna’s mother invited
all the neighborhood ladies. They cut out animals and flowers from the scraps of clothing. Anna kept the needles threaded and handed them to the ladies as they needed them. The border of the quilt was made of Anna’s babushka.
On Friday nights Anna’s mother would say the prayers that started the Sabbath. The family ate the challah and chicken soup. The quilt was the tablecloth.
Anna grew up and fell in love with Great-Grandpa Sasha. To show he wanted to be her husband, he gave Anna a gold coin, a dried flower and a piece of rock salt, all tied into a linen handkerchief. The gold was for wealth, the flower for love, and the salt so their lives would have flavor.
She accepted the hankie and they were engaged.
Under the wedding huppa, Anna and Sasha promised each other love and understanding. After the wedding the men and women celebrated separately.
When my Grandma Carle was born, Anna wrapped her daughter in the quilt to welcome her warmly into the world. Carle was given a gift of gold, flower, salt, and bread. Gold so she would never know poverty, a flower so she would always know love, salt so her life would always have flavor, and bread so that she would never know hunger.
Carle learned to keep the Sabbath and cook and clean and do washing.
“Married you’ll be someday,” Anna told Carle, and… again the quilt became a wedding huppa, this time for Carle’s wedding to Grandpa George. Men and women celebrated together, but they still did not dance together. In Carle’s wedding bouquet was a gold coin, bread and salt.
Carle and George moved to a farm in Michigan and Great-Granma Anna came to live with them. The quilt once again wrapped a new little girl, Mary Ellen.
Mary Ellen called Anna Lady Granma. She had grown very old and was sick a lot of the time. The quilt kept her legs warm.
On Anna’s ninety-eighth birthday, the cake was a kulich, a rich cake with raisins and candied fruit in it.
When Great-Granma Anna died, prayers were said to lift her soul to heaven. My mother Mary Ellen was now grown up.
When Mary Ellen left home, she took the quilt with her.
When she became a bride, the quilt became her huppa. For the first time, friends who were not Jews came to the wedding. My mother wore a suit, but in her bouquet were gold, bread and salt.
The quilt welcomed me, Patricia, into the world… and it was the tablecloth for my first birthday party.
At night I would trace my fingers around the edges of each animal on the quilt before I went to sleep. I told my mother stories about the animals on the quilt. She told me whose sleeve had made the horse, whose apron had made the chicken, whose dress had made the flowers, and whose babushka went around the edge of the quilt.
The quilt was a pretend cape when I was in the bullring, or sometimes a tent in the steaming Amazon jungle.
At my wedding to Enzo-Mario, men and women danced together. In my bouquet were gold, bread, and salt—and a sprinkle of wine, so I would always know laughter.
Many years ago I held Traci Denise in the quilt for the first time.
Three years later my mother held Steven John in the quilt for the first time. We were all so proud of Traci’s new baby brother.
Just like their mother, grandmother, and great-grandmother before them, they, too, used the quilt to celebrate birthdays and make superhero capes.
As the years passed and Traci and Steven were growing up, their grandmother took pleasure at every family gathering to tell the story of the quilt. We all knew whose clothes made each flower and animal. My mother was lucky enough to show the wonder of this quilt to my brother’s grandchildren, her great-grandchildren.
When my mother died, prayers were said to lift her soul to heaven. Traci and Steven were now all grown up and getting ready to start their own lives.
And now I wait ... for the day that I, too, will be a grandmother, and tell the story of the Keeping Quilt to my grandbabies.
Patricia Polacco
The keeping quilt
New York, Simon and Schuster, 2010